In an almost three decades of work experiences, Dr. Kalandi has been marketing profession turned human resource by choices. She is an Executive and Transformation coach and an accomplished L&D professional, who has an exposure to a gamut of industries like engineering, IT, events, Construction, advertising & PR logistics & leisure. Leadership and succession capability building, OD interventions for organizational transformation, optimization of efficiencies are her forte. A doctorate in internal marketing, she professes that this one component that is antecedent to customer delight. ARCS- internal marketing way for return on engagement proposed by her is a model that would help organizations to transform faster, deeper and in more focused manner.